How do I buy from RoSa Shoes?

Our products are only available online, from our own stock, here at our own website. You will not find them anywhere else. There are no other stockists or agents.

We are based in England, so all our prices are in British Pounds - you will automatically be charged in your own currency if you are an overseas customer. For your convenience, there is a link to the MSN Currency Conversion guide at the lower left of our Home Page, where you will also see our delivery charges clearly displayed. 

Using Our Shopping Cart

If you are familiar with shopping online, you should find our shopping cart self-explanatory. 

If not, please read on:

First select a category (for example: Shoes - Ultra-High Heel, etc.) then choose a style and size. Sizes we have, either in stock or available for pre-order, appear in the selection box you will see on each product page. After confirming the details of your order, click "Buy Now" and you will be transferred to the secure Sage Pay Server.  You will now see a padlock symbol at the right-hand side of the bottom bar on your screen and the URL will have changed from "http" to "https" ("s" stands for "secure").  Here you need to click the button for which type of card you wish to use (eg. Visa, Mastercard, Maestro etc.) or, if you prefer,  select the PayPal option.  If you do not have a PayPal account already, you will be offered the opportunity to set one up before completing your purchase. 

If you choose to pay directly using your credit or debit card, you will then be asked for your card details. Don't worry - Sage Pay is a secure, encrypted payment system recommended by all major banks. Your card information is NOT viewed by us or stored here on the RoSa Shoes website - we are only informed of your e-mail and shipping details when a successful transaction has occurred. We ship worldwide (with a few exceptions) via the Royal Mail. Express Courier Delivery is available at a surcharge for urgent orders. Pre-ordered items are sent as soon as they have arrived from our shoemakers. Orders for items we have in stock are sent as soon as payment has been verified and the items have been packed - normally by the following working day (UK time) at the latest. Please note: to ensure card holder security we normally dispatch only to the verified account holder's billing address. We advise all customers who have not already done so to register their credit or debit cards with their bank under the relevant 3D Secure system ("Verified by Visa" or "MasterCard SecureCode"). This protects both the customer and the vendor. You will be given the opportunity to do this at the time of your transaction.

Other Payment Options:

Mail Order by Postal Order or cheque drawn on a UK bank account, payable to RoSa Shoes, and made out in British Pounds is welcome, but cheques must be fully cleared before orders are dispatched. Sorry, we do not accept cheque payment from foreign banks. Please add the shipping costs as appropriate. We do not recommend sending cash through the post, but if you do, please be sure to send British Pounds for the correct value including postage.

Customers outside the UK may choose to pay by Direct Bank Transfer in British Pounds. E-mail us with details of the items you wish to buy using the email link on our Contact Us page.  We will reserve your choice if it is in stock and we will then email you an invoice for the cost of your order plus shipping. You will need to pay the bank charges if using this method of payment. You may in this instance select an alternative address for delivery.

Please note: we do not accept orders over the telephone and we do not normally receive personal visitors as we can only process card payment via our online shop. Rest assured however that our online customer service is second to none.