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Our Privacy & Cookie Policy

RoSa Shoes is a secure (https) website. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with EU General Data Protection Regulation (GDPR). We ask for information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The information we ask you for is your name and address, your phone number and your e-mail address.

You can check that the information we hold about you is accurate and up to date by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. If you choose to register on our website by creating an account, you will be able yourself to delete or amend any information held.

We do not under any circumstances publish, share, or make available to any third party any information about you (address, e-mail, etc.) which you give during a transaction. We retain any information collected for no longer than is necessary to fulfil legitimate business operations, such as record-keeping and to comply with our legal, tax or accounting obligations.

Your credit or debit card details are NOT viewed or stored by us, only by the independent payment service provider (PSP) Sage Pay and we are certified by Streamline (WorldPay) as fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). All transactions processed by Sage Pay are encrypted to the highest global standards, and their payment systems are monitored and audited by Qualified Security Assessors (QSA).

After your transaction has been successfully completed and your order fulfilled, we will not e-mail you in the future unless you have given us your consent. You can choose whether or not to receive newsletters from us by ticking the box provided at the time of your transaction, or by following the link on our website. We use the email marketing platform Mailchimp to send emails to our subscribers. You can unsubscribe or update your profile information at any time by clicking the relevant links in all our newsletters. Mailchimp policies are fully compliant with GDPR requirements.

We may use technology to view the general patterns of behaviour of visitors to our site, and more information can be found in our Cookie Policy below.

If you have any questions/comments about privacy, please contact us.

Our Cookie Policy

This website uses cookies. Cookies are small bits of information which a website sends to your computer in order to identify you. They are used for things like remembering the items in your shopping basket, or remembering your name and address if you have placed a previous order.

Those kinds of cookies are often called "first party cookies". They are sent and used by the website itself, and the website wouldn't work without them.

There are also "third party cookies" which are generally sent by advertisers in order to provide advertising across many different websites.

Below is a list of all the cookies we use. At the bottom of the page, you can change your coookie consent preference.

First Party Cookies

This website uses the following first party cookies. All except the first are encoded or encrypted in some way. These cookies are essential to the functioning of the website.

  • Cookie consent cookie: We set a cookie to remember whether you agree to cookies or not.
  • Order cookie: When you first add an item to your shopping basket, we send you a cookie to remember your shopping basket id number in our database. Then when you add another item, both items will appear in your basket. This cookie expires after 10 days.
  • Visitor cookie: When you first fill in a form on our website, we send you a visitor cookie, to remember your visitor id number in our database. This happens on the checkout page, contact us page, and login page. This is so that when you return to the website, your details will already be filled in such as your name, email address, telephone number and postal address. This cookie expires after 100 days or when you log out.
  • Session cookie: The order and visitor cookies above are only referenced when you first open your browser or after about 30 minutes of inactivity. During the browser session your order and cookie information is stored in a separate session cookie until you close your browser or stop using it for a period of time.


This website uses Google Analytics to compile statistical information about our visitors and orders. Google sets a cookie to track your visit to the website. This is completely anonymous and for statistical purposes only. We believe it is essential to the functioning of the website.

Third Party Cookies

Our website does not use third party cookies as we have no advertisements from other companies. However, to comply with EU law, we must allow you below to opt out of receiving third party cookies which are not essential for the operation of the website.

Your current cookie consent preference for these cookies on this website is: not needed

If you would like to change your preference, answer this question:

Do you consent to receiving these extra third party cookies?
Yes I consent
No I do not consent