Exchange Rate Guide

IF YOU ARE NEW TO OUR PRODUCTS, OR THINKING OF BUYING AS A GIFT: We do not deal in the ordinary. We are proud of the fact that many of our shoes have the longest, most pointed toes and/or the highest, thinnest stiletto heels wearable. Our "Little Black Hobble Skirts" could be considered too restricting for everyday wear (of course we would not agree). Extreme designs are what our regular clients expect from us. They are for women who are prepared to make the extra effort.

If you are unfamiliar with our designs and how they look when worn, please feel free to explore our Photo and Video Galleries and the topics discussed on our "Frequent Questions" page before purchasing.

Our Terms and Conditions are as follows:

1  REFUNDS AND EXCHANGES:

(i) Shoes and scarves:

If you request a refund of your shoes within the statutory 7 days from date of delivery we will refund the value of the goods (not the Shipping charge) when we have received them back promptly and in perfect condition. Always email us first to request a return - don't send items unannounced.

If you would like to exchange shoes for a different size in the same product, one exchange per transaction may be requested at no additional outward shipping charge. 

If you decide, after taking advantage of our free exchange, that you need to ask for a refund, all shipping costs incurred by us relating to your transaction will be deducted from the amount refunded.

All shoes are thoroughly checked before leaving our premises. In the unlikely event of a manufacturing defect becoming evident on receipt, email a description of the problem, preferably with a photo, so we can suggest a mutually acceptable course of action. 

Please be aware we do not refund or exchange scarves.

More information on returning items is to be found at 1(iii) below.

(ii) Made-to measure Hobble Skirts:

Your "Little Black Hobble Skirt" is custom-made for you.  It is therefore of no use to anyone else, so it cannot be exchanged or refunded.  It is up to you to provide the correct measurements, using the measurement guide and chart we will send by email.  In the unlikely event that we fail to make to the measurements given, we will alter (where appropriate) or remake your skirt, at our own discretion.

If a defect in manufacture should be evident on inspection when you receive your skirt, we will repair or replace it at our own discretion.

(iii) All Products - Returning Goods

After emailing us to request authorisation of return, shoes for exchange or refund must be returned promptly to the address on our Contact Us page in the condition they left our premises, in the original box and entirely fit for resale as new, unworn, uncreased, unmodified, undamaged and unmarked.

We do not operate a collection service. Send returned items by priority mail (airmail in case of overseas returns) insured to cover yourself against accidental loss or damage. 

Please mark on the package that the returned goods were purchased from the UK, if returning items from overseas (outside the EU). We may be obliged to deduct from your refund any unrecoverable import or Customs charges or taxes we are unnecessarily asked to pay on returned items if UK Customs authorities are not made clearly aware that the goods were originally purchased from us in the UK.

Until we have received your return and agreed the refund, exchange or repair following examination of the condition of the returned goods, items purchased remain your property.

We accept no responsibility for loss or damage while items are in transit. If items show any sign of having been used for any purpose (including photo shoots, modelling assignments or other temporary use) worn, modified, tampered with or damaged (deliberately or accidentally) while in your possession or en route back to our premises, we reserve the right to refuse a refund or exchange, in which case we will send the shoes back to you.

  2

We are the designers and sole stockists of RoSa Shoes, Boots and associated products. We are not an intermediary in a factory-direct operation. You will know immediately and reliably whether your choice is available, and it will be sent to you promptly as soon as your transaction is verified. If a particular size or style goes out of stock, the item will be removed from the online shop product pages until the next delivery from our exclusive suppliers in Italy. If you would like to confirm anticipated restocking date, please phone or email us.  When delivery is imminent we may at our discretion allow pre-ordering (see para. 12 below).  This will be indicated in the drop-down size box on shoe pages. Payment is taken at the time of ordering.

We are the designers and manufacturers of "The Little Black Hobble Skirt".  Payment is taken at the time of ordering and despatch within 28 days of our receiving your measurements is guaranteed (possibly sooner, depending on workload).
 

3

Customers are expected to read and heed the advice on the care leaflet supplied with all products.

i) Shoes

Leather shoes are not waterproof, and should not be worn in wet weather conditions. Be warned - in  some cities, the streets are hosed down late every night, leaving large puddles you may encounter on your walk home! If accidentally soaked in water, the shoes must be allowed to dry out completely for a few days - right through to the vulcanised fibreboard insoles - before wearing them again. Dry slowly and naturally, not by application of heat. Leathers used are carefully selected by our shoemakers, but some minor variation or marking in the surface finish may be evident because leather is a natural product. All thin-heeled shoes with long, fine-pointed toes will need routine maintenance from a shoe repairer. The heels must not be worn without heel tips or irreparable damage may occur. Our shoes and boots are designed, manufactured and sold specifically as women's high fashion shoes. All materials, components and construction methods used are the equal of those of other shoes costing several times the price, and are appropriate for smart, occasional wear by women who are accustomed to, and who treat with respect, this type of footwear. The shoes are intended for well-paved, predominantly indoor conditions, e.g. shopping malls, offices, airport terminals, clubs, bars, parties, dance halls, restaurants, etc. Any reference made on this website or in any of our literature or publicity material to the high quality of our products or of the materials used in their manufacture refers to aesthetic and/or luxury value, not to their ruggedness in adverse or inappropriate conditions.

The standard plastic heel tips are intended primarily to protect indoor floors. The fitting and grinding to size of over-sized metal heeltips is NOT recommended - if too much time is spent drilling out the heel stem or grinding the top piece, the excessive heat generated by the friction may be conducted along the metal heel stem, and this heat may expand the metal fitting inside the seat of the heel, damaging the surrounding material. We do not therefore guarantee the stability of any shoe heels modified with metal tips in this way. We agree they sound nice, but if you have this done, it is AT YOUR OWN RISK.

ii) Hobble Skirts

It is to be understood on ordering that a Hobble Skirt does not allow room to walk conventionally - this is why it is called a Hobble Skirt. Our Hobble Skirts are made as narrow as possible in order to inhibit the natural stride. Although we always make the garments to the best of our abilities, tight skirts are not indestructible, and should be worn with care.  Do not sit down too suddenly or force the skirt in any other way.  Take care not to catch the fabric in the teeth of the zip, as this may cause irreparable damage to the zip.  It is essential to read and follow the washing, drying and ironing instructions supplied with your skirt.
 

iii) Silk Scarves 

Silk scarves must be dry cleaned only, and ironed with care on the reverse side on a silk setting, avoiding the rolled hem and stitching. They should not be worn in the rain.

4

We accept no responsibility, beyond advising caution, for any accidental damage occurring to the shoes or skirts, or to you, or caused by you to anyone or anything, while you are wearing our shoes or skirts.

Stiletto-heeled shoes with long pointed toes or platform soles are not intended as practical footwear, and must be worn carefully. Any decision taken as to how, where, or when you wear them is a matter for your own judgement and common sense. If you have never worn heels higher than found on normal "chain store" high-heel shoes you will almost certainly need to spend time practising and adjusting to wearing our higher shoes.

Hobble Skirts are wildly impractical items of clothing and should only be worn in appropriate conditions.  It is up to you to decide what you can or cannot do while wearing your skirt.  It is important to take special care when using stairs - particularly when descending a step in the ankle-length Ultra-Hobble Skirt.
 

5

We do not offer a custom-made or bespoke service or cater for individual requests, other than that offered by the made-to-measure service of "The Little Black Hobble Skirt" designs.
 

6

No part of this website or the Galleries linked to it may be reproduced or copied in any form or for any purpose without our permission. All RoSa Shoes designs, and all logos, text and images are the property of Roger and Sarah Adams, trading as RoSa Shoes. If you wish to use pictures from our website or galleries for any purpose whatsoever, please contact us. We would expect "RoSa Shoes" to be credited and in the case of online usage such as Blogs etc., our website to receive a link.
 

7

All prices quoted and all transactions are in British Pounds. We do not accept payment or quote our prices in other currencies as these depend on exchange rates at the time of purchase. The rate of exchange is determined by your bank or card-issuing company at the time of the transaction. However, an approximate rate can be found at the MSN currency converter.
 

8

During the checkout procedure, you will be transferred to the encrypted Sagepay VSP Server. This ensures your details are treated confidentially and securely. Your card details are not stored or viewed by RoSa Shoes, we are simply informed by Sagepay whether or not the transaction has been successful.

NOTE: card-issuing companies have introduced a system known as "3D Secure", which is the online equivalent of the chip-and-pin system, involving a security code for online card use. "Verified by Visa" and "MasterCard SecureCode" are part of this system, which enables your bank to verify your customer ID directly during online transactions.  All customers wishing to use their credit or debit cards online are therefore strongly advised to register them with their banks as soon as possible.
 

9

It is your responsibility to ensure your details are correctly entered when placing an order. If your email address is incorrect, we will be unable to contact you. If your postal address is incorrect there may be a problem delivering your order.

10

UK CUSTOMERS ONLY: If you choose to pay with a cheque drawn on a UK bank, simply send details of your order, together with your cheque made payable to RoSa Shoes, in UK Pounds Sterling,  to us at the address on the Contact page.  You are strongly advised to check first on availability. The shoes will be reserved for a maximum of  five working days pending receipt of your payment, and will be posted to you once your payment has been verified and cleared by the bank.

11

Customers who wish to have goods delivered to an alternative address, and whose card is not registered with their bank for online use under "Verifed By Visa" or "MasterCard SecureCode" are invited to pay by direct bank transfer in British Pounds. Please contact us by e-mail and we will send you an invoice for the goods and shipping charge, including the necessary details to perform the transfer.  You must accept all bank charges when making the transfer. 
 

12

Pre-order Shoe Option:  If replacement stock has already been agreed with our shoemakers we may, at our own discretion, enable pre-ordering of out-of-stock sizes or new styles due in.  This Option will appear in the Size Selection box on the individual product page. Customers selecting this option will at the time of pre-order be charged in full at the current price, thus protecting themselves against any subsequent increase in price of the product ordered.  In the case of pre-ordered items, a full refund, including postage charge may be requested for any reason and at any time unless the order has already been despatched from our premises, in which case the postage ceases to be refundable and our usual Terms apply - see above.

13

Trimmings on Shoes (buckles etc.) may vary slightly in design from time to time due to availability of supply. We reserve the right to maintain a policy of ongoing improvement and refinement to our range of products. Photographs of products are for illustrative purposes only. Colours of items on this website are as accurate as possible, but are reproduced by your computer equipment according to its settings and capabilities.

14

Taxes and duties deemed payable on goods sent to countries outside the EU are the sole responsibility of the purchaser.